Terms of Service
Terms of Service
Overview: By using our website and buying from us, you're agreeing to these terms. We keep it simple - treat us fairly, we'll treat you fairly. If something doesn't make sense, email us at support@gregorsen.com and we'll explain it properly.
Last updated: [Date]
Using Our Website
You can browse, shop, and use our site as long as you're not doing anything illegal or harmful. Don't try to hack us, scrape our content, or spam our systems. Basic internet etiquette applies.
Placing Orders
When you place an order, you're making an offer to buy. We'll confirm your order by email - that's when the contract is formed. We reserve the right to refuse or cancel orders if something seems off (fraud, pricing errors, stock issues).
Pricing & Payment
Prices are in Euros and include VAT where applicable. We do our best to keep pricing accurate, but mistakes happen. If we mess up a price, we'll contact you before processing your order.
Your payment is processed securely through our payment provider. We don't store your full card details.
Shipping & Delivery
We'll ship your order to the address you provide. Delivery times are estimates - we can't control customs, weather, or courier delays. If your order is late, contact us and we'll help track it down.
Returns & Refunds
30-day return policy. Details are in our Returns Policy page. Short version: damaged or defective? We cover shipping and refund you. Changed your mind? You cover return shipping and we refund you. Simple.
Product Information
We do our best to describe products accurately with photos, specs, and ingredient lists. Supplements can look slightly different between batches (natural products, different harvests). As long as the formulation matches what's listed, that's normal.
Supplement Disclaimer
These statements have not been evaluated by the FDA or equivalent regulatory bodies. Our products are not intended to diagnose, treat, cure, or prevent any disease. If you're pregnant, nursing, taking medication, or have a medical condition, talk to your doctor before taking supplements.
Intellectual Property
Our website content, logos, product photos, and descriptions are ours. Don't copy them for your own commercial use. If you want to use something, ask us first - we're usually reasonable about it.
Account Security
If you create an account, keep your password secure. You're responsible for any activity under your account. If you think someone accessed your account, change your password and tell us immediately.
Subscription Terms
Subscriptions auto-renew at your chosen frequency until you cancel. You can cancel anytime through your account or by emailing us. No cancellation fees. Full details in our Subscription Policy.
Limitation of Liability
We're not liable for indirect damages, lost profits, or consequential losses. Our maximum liability is limited to the amount you paid for your order. This doesn't affect your statutory rights.
Privacy
We collect and use your data as described in our Privacy Policy. Short version: we use it to process orders and improve our service. We don't sell your data to third parties.
Changes to Terms
We might update these terms occasionally. If we make significant changes, we'll email you. Continuing to use the site after changes means you accept them.
Contact Us
Questions about these terms? Email us at support@gregorsen.com - we'll explain anything that's unclear.